Returns Policy
How to return items and our refund process.
Returns
Returns Policy
We want you to be satisfied with your purchase. If you are not happy with an item, please follow the process below.
1. Contact Us
Email hello.solutions within 14 days of receiving your order.
2. Return the Item
We will provide return instructions. Items must be unused and in original packaging.
3. Refund Processed
Refunds are processed within 5-10 business days of receiving the returned item.
Returns Eligibility
Items must be returned within 14 days of delivery
Items must be unused and in original packaging
Opened or used items may not be eligible for return
Custom or special-order items are non-returnable