Frequently Asked Questions
Answers to the most common questions about Hianexus Solutions, our products, and how we work.
General Questions
Hianexus Solutions is the trading name of HIA NEXUS LTD (Company No. 16948721), a registered UK company operating as a wholesale and online retail hub. We connect high-demand consumer products with businesses and individual customers across the UK and beyond.
Our registered office is at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom.
You can reach us by email at hello@hianexus.solutions. We aim to respond to all enquiries within 1–2 business days.
Yes. We are registered in England and Wales as HIA NEXUS LTD, Company Registration Number 16948721.
We operate across technology accessories, home and living, lifestyle and wellness, personal care, sports and fitness, stationery and office, and seasonal and gifting categories, among others.
Wholesale Questions
Contact us directly at hello@hianexus.solutions with your company details, product interests, and estimated order volumes. We will respond with pricing and availability information.
Minimum order requirements vary by product category. Please contact us or visit our Minimum Order Requirements page for full details.
Yes, we provide supply to international buyers. Please contact us to discuss your requirements and we will provide relevant shipping and logistics information.
Yes. Please visit our Wholesale Registration page to submit your business details and we will follow up with account setup information.
Orders & Delivery
You can browse our product range on our online shop and complete your purchase through our secure checkout. For wholesale orders, please contact us directly.
We accept major debit and credit cards and secure online payment methods. Visit our Payment Methods page for full details.
Delivery timescales vary by product and location. Please visit our Delivery Information page for full details on shipping options and estimated delivery times.
We offer a straightforward returns process. Please visit our Returns Policy page for full information on eligibility, timescales, and how to initiate a return.
Once your order is dispatched, you will receive tracking information by email. You can also visit our Order Tracking page for further guidance.
Still Have Questions?
If you cannot find the answer you are looking for, our team is happy to help. Contact us directly and we will respond within 1–2 business days.
Contact Our Team